Our goal is to ensure you receive the complete, high–quality digital training you expect. This policy explains how we address requests related to our hair coloring technique courses and modules—fully online video series, downloadable guides, and interactive assignments. Read on to understand the types of issues covered, how to submit a request, and the remedies available.
1. Policy Coverage
This policy applies solely to purchases of digital hair coloring instruction products, including but not limited to:
- Video tutorial courses (e.g., balayage, ombré, root smudge)
- Downloadable PDF guides, cheat sheets, and formula charts
- Interactive quizzes, assignments, and live webinar access
- Virtual labs or simulation tools
It does not cover:
- Third‑party plugins, software, or hardware tools
- Custom coaching or salon equipment
- Issues arising from user‑side technical misconfiguration (e.g., browser settings, firewall blocks)
2. Eligible Issues
You may request a review if you encounter any of the following:
- Download Failures
Links that refuse to start, repeatedly time out, or return error codes despite multiple attempts. - Incomplete Content
Missing video modules, PDF chapters, or assignment files that were advertised but not delivered. - Corrupted or Unusable Files
Videos that fail to play, guides that cannot be opened, or files containing garbled text or truncated pages. - Access Problems
Inability to log into the course portal, missing webinar enrollment, or broken license keys.
Requests based solely on changes in learning preferences, accidental enrollment, or difficulties understanding course material do not qualify under this policy.
3. How to Submit a Request
- Gather Purchase Details
Note your order number, course title, and the platform used (desktop, mobile app, etc.). - Document the Issue
Capture screenshots of error messages, link failures, or missing content listings. - Contact Support
Send an email to our support address with the above details, a concise description of the problem, and any relevant attachments.
Providing clear, complete information speeds up our review and resolution process.
4. Review Procedure
Once your request is received, our team will:
- Verify Order and Access
Confirm your enrollment and ensure your account status matches the purchased product. - Test Content Delivery
Attempt to replicate the issue on multiple platforms or accounts to isolate whether it is systemic or user‑specific. - Inspect Files
Check master archives for missing or corrupted modules and confirm file integrity using checksum or playback tests. - Validate Webinar Links
Ensure live session URLs or replay recordings are active and free of technical faults.
We aim to complete this evaluation efficiently and will keep you informed of progress.
5. Available Remedies
If your request is approved, you may choose one of the following resolutions:
- Corrected Download Links
We will provide updated links or re‑packaged files containing the missing or repaired content. - Course Exchange
You may select a different hair coloring course or module of equal value, subject to availability. - Account Credit
A credit equivalent to your purchase price will be applied to your account, usable toward any future digital product.
When a direct refund to the original payment method is not possible, account credit will be issued automatically.
6. Partial Fixes
For isolated issues—such as a single missing PDF or a brief video clip—you may receive just that component rather than re‑downloading the entire course. This targeted approach minimizes disruption and bandwidth usage.
7. Your Responsibilities
To facilitate a smooth resolution, please:
- Attempt Multiple Access Methods
Try both desktop and mobile browsers, clear your cache, or use an alternate network before submitting a request. - Keep Records
Retain error messages, screenshots, and any correspondence related to your issue. - Follow Setup Guides
Ensure you have installed any required free software (e.g., PDF reader, video codec) as outlined in the course instructions.
8. Policy Evolution
As our digital offerings expand and technology evolves, this policy may be updated to reflect new delivery methods or improved support practices. The latest version will always be available on our website. We welcome your feedback to help us refine our processes and maintain the highest standards of digital education.
By clarifying coverage, procedures, and remedies, we strive to make any necessary exchanges or credits straightforward—so you can focus on honing your hair coloring craft without unnecessary technical hurdles.
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